Frequently Asked Questions:

Where are the products made?

Each item is handmade out of The Cocoa Cafe in Snellville, GA.

What ingredients do you use?

Our products are made with natural and organic ingredients and are always paraben and sulfate free. We never use mineral oil or harmful chemicals or dyes.

I have sensitive skin, will I break out if I use your products?

Because our products are paraben and sulfate free, they are gentle and safe for sensitive skin. We use fragrance oil that is safe for bath, body mans hair. Have a sensitive nose? No problem, simply request to have unscented products.

Can I choose my Hot Chocolate Flavor?

How can you work at the Cocoa Cafe and not send chocolate? We appreciate every order and love sending hot chocolate, we have 5 flavors, if you've had one before and want to make sure you try a new flavor, just send a note in your order or request your favorite flavor.

Where do your ingredients come from?

We love using fresh ingredients from local sellers who only source Shea Butter from ethically sound companies. Most ingredients are from local companies, except for our emulsifying wax which comes from our favorite company in Ohio.

I received my order, but my Twisting Butter melted in the mail.

Our butters are made with natural ingredients that have a melting point. With Spring, Summer and warmer temperatures, some of your products may arrive with an oil consistency. This does not change the effectiveness, simply store your butter in a cool dry place or the refrigerator and your butter will return to its normal consistency.

How long does it take to process my order?

We process orders in 1 - 3 business days.